Company Overview WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers create amazing travel experiences. Our products range from a retail online platform, integration connectivity hub and distribution APIs to name but a few. Our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking. WebBeds is a subsidiary of Web Travel Group (ASX: WEB) – an ASX 200 listed company operating a global digital travel business. What makes us stand out?
We are a wholesale global travel organization We have 1500+ people speaking 50+ languages in 120+ sites across 50+ countries We partner with over 430,000 properties in more than 15,000 destinations We work with more than 44,000 travel companies in 139 source markets We have an amazing technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking
Role Overview Play a major role in the maintenance of our relationships with hotel partners. As the main point of contact for our partners you will be responsible for reviewing and loading hotel contracts, optimizing the products on offer, and assisting partners with the operation of internal platforms. You will be responsible for product optimization for either a single destination or a larger geographical area. The area may be changed dependent on the needs of the business. Working closely with, and following the direction of, the Contract Manager, you will implement their market strategy for a given geographical area and take targeted actions as needed to ensure its success. Key Responsibilities
Build and maintain direct relationships with hotel partners and address their queries. Assist with loading of contracts via Fresh Desk platform and last‑minute offers. Maintain contractual hotel allocations, last‑minute availability, and overall portfolio availability regularly and as required. Work with hotel partners and the Contracts Manager on special offers and promotions. Review, accept, or negotiate against stop sales. Evaluate production and determine follow‑up action jointly with the Contracts Manager and as directed by the Line Manager. Implement the training of hotel partners on supplier interface and usage of extranet tools. Undertake tasks related to the competitiveness report. Undertake regular price comparisons for a given destination to ensure we have the best rates. Assist with mapping and loading of BAR contracts. Analyse, investigate, and implement recovery of 3P bookings to DC according to departmental parameters. Additional responsibilities may include directly handling a small portfolio of suppliers as directed by the Line Manager. Inform the Contracts Manager of new leads and opportunities. Assist the Contracts Manager with urgent tasks whilst they are on business trips as required. Inter‑departmental communication including accounts, reservations, customer care department, content, etc.
Qualifications
English is a must at an advanced level. Work experience in a similar role and/or with other contracting platforms is a plus. Commercial awareness in the travel industry. Ability to build effective working relations both internally and externally. Personal effectiveness with strong communication and influencing skills. Comfortable using phone to negotiate with suppliers. Experience in working in a fast‑paced and multi‑cultural environment. Proactive, with ability to offer solutions to issues encountered. Good Microsoft Office knowledge, especially Excel and Outlook. Ability to use multiple systems. Team player. Ability to negotiate. Ability to work independently as well as part of the team. Ability to prioritize. Organized with impeccable attention to detail. Numerically astute.
Benefits
International highly skilled group of experts from all around the globe. Dynamic environment with the chance to grow, influence & impact change. Disruptive, fast‑growing market leader within travel & endless possibilities. Culture built on collaboration, empowerment and innovation.
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