Position Overview
Direct the store team to consistently deliver an exceptional, memorable customer experience Empower, motivate and lead the development of the store team Generate meaningful revenue and profitable and sustainable growth for the store Effectively communicate and implement the retail store strategy and initiatives that support the RL business vision
Essential Duties & Responsibilities
Directly responsible for sales and profit performance in assigned store, ensuring that all sales, margin and KPI goals are met. Partner with the Retail Director to develop operating budgets and monitor performance. Responsible for the recruitment, selection, supervision and development of store staff. Coach and mentor direct reports to achieve optimal results including succession planning for current and future positions. Responsible for achieving store shrinkage goals and for the establishment and implementation of both new and existing loss prevention procedures. Establish and monitor all store standards and work with the Operations Manager and individual Department Managers to ensure successful implementation. Provide consistent feedback to buyers and planners to identify items and merchandise classifications of high sales and profit potential. Understands and places a high priority on providing input to both the Buying Divisions and the Creative/Product presentation teams in regard to merchandise presentation and maintenance of an in-store environment to be consistent with Ralph Lauren’s desired image and character. Directs the execution of the company’s promotional strategies and programs, assuring that they support Ralph Lauren’s sales, marketing, and profit objectives. Maintains a leadership role in community and charity events
Experience, Skills & Knowledge
5 Years plus of successfully leading teams in the luxury sector
To have an in depth knowledge of the luxury sector including competitor activity
Possess strong communication and interpersonal skills
A desire to build relationships and promote team work and develop people
High level of analytical and reporting skill
To be action orientated and solution driven to achieve results
To be competent in IT systems to include excel, Microsoft word
Fluent in English
RLS - General Manager-Capri