Company Description
About Orient Express
Orient Express embodies the refined and nomadic spirit of travel. Its exceptional assets portfolio includes experiences such as The Orient Express — its iconic carriages reinvented as a modern-day tribute to French luxury, with ARSENALE Group owner — La Dolce Vita, a train celebrating the elegance of Italian art de vivre, and a collection of luxury hotels opened in Rome – La Minerva – and soon in Venice – Palazzo Dona Giovannelli, and with Sailing Yachts - the O.E Corinthian, the world’s largest sailing ship.
While redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement.
As a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH.
Now, as Orient Express grows under the steam of its 140-year own glorious reputation and brand, it stands unique and identifiable from the other luxury brands under the ACCOR brands, aiming to become a pioneer of contemporary luxury hospitality, creating immersive experiences that combine exceptional design, impeccable service, culinary excellence, wellness offerings, cutting-edge technology, sustainability, and authentic local experiences, while also actively engaging in local community initiatives and support social causes, making a positive contribution to the destinations its properties operate in. What remains distinctly Orient Express is its spirit of adventure, sublime service and enchanting storytelling. Refreshing and reinvigorating, Orient Express is loved by those with an adventurous spirit and a taste for the very best, linking travel and destinations as part of the same journey.
About Orient Express Palazzo Donà Giovannelli
Orient Express will open its second hotel in Italy at the exceptional Palazzo Donà Giovannelli in Venice, in partnership with the Italian luxury hotel group Arsenale. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space.
Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.
Job Description
We are seeking a dynamic and experienced Restaurant Manager to lead our restaurant operations in a luxury hotel or upscale dining environment. As the Restaurant Manager, you will be responsible for overseeing all aspects of the restaurant, ensuring the delivery of exceptional guest experiences, operational efficiency, and profitability. You will uphold the high standards of our brand, driving team performance, maximizing customer satisfaction, and contributing to revenue growth.
Key responsibilities:
1. Overseeing all daily restaurant activities to ensure smooth and efficient service, maintaining high standards that consistently meet or exceed guest expectations, and ensuring the implementation and upkeep of standard operating procedures for all restaurant functions.
2. Recruit, onboard, train, motivate, and supervise restaurant staff, thereby fostering a positive, productive, and high-performance work environment.
3. Ensure the consistent delivery of outstanding customer service and an exceptional dining experience, promptly and professionally handling guest inquiries, feedback, and complaints to guarantee their complete satisfaction.
4. Manage budgets, control costs, and maximize revenue through effective sales strategies, optimized inventory management, and profit enhancement, overseeing all financial aspects of the restaurant.
5. Ensure Quality, Hygiene & Compliance, maintaining the highest standards of food quality, hygiene, and safety in accordance with company policies, local regulations, and health codes, and ensuring a clean and safe dining environment.
6. Work with the culinary team to create and update menus, considering local tastes and trends, effective coordination with the kitchen, bar, and other hotel departments (Sales, Marketing, Events)
7. Prepare regular reports on restaurant performance, including sales, labor costs, guest feedback, and operational KPIs, and you will stay informed about industry trends to implement innovative ideas aimed at improving restaurant performance and customer satisfaction.
8. Collaborate with the marketing and events teams to promote the restaurant, organize special events, and implement promotions.
Qualifications
9. Proven experience (minimum 2-3 years) as a Restaurant Manager or in a similar leadership role within luxury hotels, resorts, or upscale dining environments.
10. Strong understanding of food and beverage operations, including menu planning, inventory management, and quality assurance.
11. Excellent leadership, communication, and team management skills, with the ability to motivate and develop staff.
12. Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards
13. Solid understanding of financial management, including budgeting, cost control, and profit optimization.
14. Ability to work flexible hours, including evenings, weekends, and holidays.
15. Detail-oriented with excellent organizational and multitasking abilities.
16. Strong problem-solving skills and the ability to make quick, effective decisions under pressure.
17. Fluency in English and Italian required.
Additional Information
18. A competitive package (base salary and yearly bonus)
19. Medical Insurance, integrating Collective Labor Agreement one and extended to the family
20. Ticket Restaurant
21. Annual leave
22. ALL - Heartist® Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.
23. Learning & development: Opportunity to develop your talent and grow within your property and across the world!
24. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.