Help desk technician

PpLocation: Napoli, Campania, Italy /ppbCompany: /b JR Italy /ppbClient / Employer: /b Sharp Brains Solutions /ppPosted: /ppJob reference: fbd9aba06d1d87679ffcfac0c02702af /ph3Job information /h3pListing type: Basic /ppEU work permit required: No /ppPosted: /ppExpiry date: /ppbSkill Set: /b Helpdesk Support Technician Level 1 /ph3Key Responsibilities /h3olliProvided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. /liliHandled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. /liliManaged the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. /liliDelivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. /liliAdministered approved software installations, updates, and security patching in coordination with IT policies. /liliProvided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. /liliEnsured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. /liliOffered VIP support and acted as the primary onsite contact during critical escalations or outages. /liliSupported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. /liliAssisted with Active Directory tasks, basic user account management, and smart hands support. /liliMaintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. /liliDemonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. /liliFollowed ITIL practices for incident, problem, and service request management in corporate environments. /li /ol /p #J-18808-Ljbffr