Job ID: 2026-18270
Career Area: Quality
Compensation: Employé – Technicien – Agent de maîtrise
Position Type: CDI
Location: Torino, Piemonte
, IT
Date Posted: January 21, 2026
We are seeking a Field quality investigator to join our Leapmotor International. You care about products, innovation, sustainability, and delivering exceptional customer experiences, then join us. You will have the opportunity to work on cutting-edge automotive technology and make a direct impact on product quality. MISSION As a Field Quality Investigator, often known as our “Quality Flying Doctor,” you will be the primary detective for our most challenging field quality issues. You will be on the front lines, traveling to the source of problems to conduct deep-dive technical analyses. Your work will be crucial in bridging the gap between customer-reported issues and engineering solutions, directly impacting product quality, customer satisfaction, and warranty costs. You don’t just report problems; you own the initial investigation and provide the critical data needed to drive resolution. KEY RESPONSIBILITIES • Travel to dealerships, repair shops, and customer locations to perform hands-on inspections of vehicles exhibiting quality concerns. • Conduct detailed interviews with customers, service technicians, and field service engineers to gather first-hand accounts of the issue. • Perform comprehensive data collection, including reading and recording all relevant DTCs (Diagnostic Trouble Codes), live data streams, and vehicle logs. • Execute issue reappearance tests to confirm the problem and understand the specific conditions under which it occurs. • Build a robust pre-analysis for each field quality case, compiling all evidence (photos, videos, data logs, measurements) into a concise and actionable report. • Based on your findings, perform initial triage to determine the most likely root cause category: Design Flaw, Manufacturing/Process Issue, or Component Quality Failure. • Create detailed technical summaries that serve as the foundation for deeper investigation by specialized engineering teams (e.g., Powertrain, EE, Chassis). • Identify, log, and track new and emerging field issues within our quality management systems. • Build and maintain Pareto analyses by “bucketizing” similar problems, calculating their frequency and gravity (severity, cost, safety impact). • Manage and report on key Field Quality KPIs, such as Early Warranty Return Rate, Top Issue Rate, 3Mis • Monitor issue trends over time to gauge the effectiveness of corrective actions. • Prepare and present weekly and monthly synthesis reports on the status of all major investigations. • Clearly communicate complex technical issues to cross-functional teams, including management, engineering, and suppliers. • Maintain a “living” dashboard of top field issues, highlighting investigation progress, current hypotheses, and roadblocks.
EOE/Disability/Veteran
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
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