Restaurant Manager
Casa Brera, a Luxury Collection Hotel, Milan is hiring a Restaurant Manager to oversee the delivery of service at our outlet, Etereo, ensuring refined presentation, attentive hospitality, and sophistication. The role requires leadership, motivation, and adherence to brand standards.
Location: Casa Brera, a Luxury Collection Hotel, Milan, Italy.
Schedule: Full Time, 5 days a week with 2 days off.
Responsibilities
* Managing Day-to-Day Operations
o Supervises and manages employees and all day-to-day operations of the hotel outlet.
o Understands employee positions well enough to perform duties in employees' absence.
o Maintains HACCP standards compliance.
o Reviews staffing and schedules with the outlet supervisors to ensure that guest service, operational needs and financial objectives are met.
o Supports the management in planning, organizing, and promoting events on-property.
o Is responsible for stock control, inventory, orders and stockrooms operations in conjunction with the Purchasing department.
* Leading Food and Beverage Team
o Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / Business decision making; demonstrates honesty / integrity; leads by example.
o Encourages and builds mutual trust, respect, and cooperation among team members.
o Serves as a role model to demonstrate appropriate behaviors in line with Marriott and brand values.
o Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills in line with Marriott.
o Develops specific goals and plans to prioritize, organize, and accomplish work.
o Ensures and maintains the productivity level of employees.
o Provides leadership, vision and direction to bring together and prioritize departmental goals efficiently and effectively.
o Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow‑up and hands‑on management.
o Ensures compliance with all applicable laws and regulations.
o Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
o Establishes guidelines so employees understand expectations and parameters.
o Monitors alcohol beverage service in compliance with local laws.
* Ensuring Exceptional Customer Service
o Provides services that are above and beyond for customer satisfaction and retention.
o Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
o Manages day‑to‑day operations, ensures the quality, standards, and meets the expectations of the customers on a daily basis.
o Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
o Empowers employees to provide excellent customer service.
o Acts as the guest service role model for the restaurants, sets out a good example of excellent customer service and creates a positive atmosphere for guest relations.
o Handles guest problems and complaints and records them into the property internal system.
o Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
o Ensures corrective action is taken to continuously improve service results.
o Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
o Manages service delivery in outlet to ensure excellent service from point of entry to departure.
* Managing and Conducting Human Resource Activities
o Provides guidance and direction to associates, including setting performance standards and monitoring performance.
o Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
o Ensures employees are treated fairly and equitably.
o Strives to improve employee retention.
o Ensures employees receive on‑going training to understand guest expectations.
o Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
o Strives to improve service performance.
o Ensures recognition is taking place across areas of responsibility.
* Additional Responsibilities
o Provides information to supervisors, co‑workers, and associates by telephone, in written form, e‑mail, or in person.
o Analyzes information and evaluates results to choose the best solution and solve problems.
o Assists servers and hosts on the floor during meal periods and high demand times.
o Recognizes good quality products and presentations.
o Supervises daily shift operations in F&B in the absence of F&B Outlets Manager.
o Oversees the financial aspects of the department including purchasing and payment of invoices using the company internal system.
Qualifications
* Experience managing daily F&B operations in upscale or luxury hospitality.
* Proven ability to motivate, coach, and engage teams to deliver high performance and service excellence.
* Comfortable working cross‑functionally and supporting departmental goals.
* Fluent English and Italian.
* Can‑do attitude and willing to go the extra‑mile.
* Solid experience in managing and training teams.
* Knowledge of HACCP policies and procedures.
* Ability to plan, organize, and promote small to medium size events.
* A warm, people‑oriented demeanor and a team‑player attitude.
Benefits
* Become part of Marriott International, the largest hospitality brand in the world – this means national and internal promotion opportunities for the right candidates.
* World‑class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
* Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide – because your wellbeing means so much.
* Discounts for your friends and family.
* 5 euros breakfast when staying at any of our European hotels.
* Performance and Recognition programs.
* Wellness and sustainability initiatives.
* Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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