PstrongTechnical Sales Manager /strong /ppThe Technical Sales Manager leads the Technical Sales Team and supports Sales with technical expertise.brAchieve and maintain NPS Score to a Best in Class level /ppstrongRole Purpose /strong /pulliManagement of the technical support team by nurturing a pro-active approach and accountable mindset. /liliEnsure the "customer first" mentality in the team through email and phone availability to support internal/external customers. /liliMonitoring of cross-reference activities and performances. /liliCommercial support to specialists involved in the development of customized solutions. /liliTeam alignment according to the objectives / KPIs /liliCoaching and further development of employees /li /ulpstrongResponsabilities /strong /pulliIdentify business opportunities on assigned customers /liliIdentify customer needs by actively listening to their needs /liliDevelop strategic relationships with customers /liliPrepare customized development plans for customers /liliBuilding a professional and proactive relationship with customers, maintaining it over time /liliMaintain up-to-date customer data in the CRM in the company database to better position our offer and our services according to the type of customer /liliPropose customized solutions to create business and projects (industrial, e-commerce.) /liliStudy, understand and use the RS value proposition and internal processes /liliEnsure optimal productivity, through good planning and collaboration with Internal Sales function /liliInteract with other internal functions, to offer the best solution /liliPeriodically align customer and supplier goals /liliParticipate in communication initiatives and events i.e. Fairs, Exhibitions, Campaigns and special Events /liliBecome the point of reference for assigned customers, representing the quality standards of RS /li /ulstrongRequirements /strongulliProven experience in a Technical Sales or Sales Management role, preferably in B2B or industrial/electronics sectors /liliStrong leadership skills with experience in team management, coaching, and performance alignment /liliSolid commercial acumen and ability to translate customer needs into tailored technical solutions /liliExcellent communication and interpersonal skills, with a proactive and customer-centric mindset /liliAbility to develop and maintain strategic relationships with key customers over time /liliBuilding a professional and proactive relationship with customers, maintaining it over time /liliFamiliarity with CRM systems and maintaining accurate and updated customer records /liliStrong planning and organizational skills to ensure productivity and cross-functional collaboration /liliGood understanding of value-based selling and internal sales processes /liliFluent in English; additional languages are a plus /liliProficiency in Microsoft Office; knowledge of SAP or similar systems is appreciated /li /ulpstrongAbout RS Group /strong /ppAcross the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.brWe provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.brWe are one team. We deliver brilliantly. We do the right thing. We make every day better.brThese are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.brstrongTogether, we can make great things happen. Aim for amazing and beyond! /strong /p #J-18808-Ljbffr