PMangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton. /ppbr/ppstrongJob Description /strong /ppbr/ppWe are looking for a Front Office Agent to join our Front Office team at Grand Hotel et Des Palmes located in Palermo. /ppThe Front Office Agent is the primary point of contact for guests and represents the face of the hotel. This role ensures a seamless, personalized, and memorable guest experience while managing all front desk operations. During night shifts, the role also includes Night Auditor responsibilities, ensuring accurate financial closure and smooth overnight hotel operations. /ppbr/ppstrongKey Responsabilities /strong /ppbr/pulliWelcome guests with professionalism, warmth, and elegance in line with brand standards /liliHandle check-in and check-out procedures efficiently and in a personalized manner /liliAnticipate guest needs and preferences to create memorable experiences /liliManage requests, complaints, and critical situations using the HEART model /liliPromote hotel services and drive upselling (rooms, experiences, FB) /liliEnsure clear and timely communication with all operational departments /liliManage reservations, amendments, and cancellations /liliMonitor room availability and coordinate closely with Housekeeping /liliEnsure accuracy of guest data within the PMS (e.g. Oracle Opera PMS) /liliHandle payments, billing, and cash operations /liliMonitor and contribute to quality standards (LQA, GRI, NPS) /liliPerform end-of-day system closure (night audit) /liliVerify and reconcile all daily financial transactions /liliPrepare daily reports for management /liliEnsure correct posting of revenues and charges /liliHandle late arrivals, overnight guest requests, and ensure hotel security /liliEnsure compliance with safety and emergency procedures /liliEnsure guest registration in line with legal requirements (e.g. police reporting, statistical reporting) /liliMaintain confidentiality and proper handling of sensitive data /liliSupport internal and external audits /li /ulpbr/ppstrongRequirements /strong /ppbr/pulliDegree or significant pluri-annual experience in same position in international branded hotel chain /liliPrevious experience in Front Office operations (preferably in 4* or 5* hotels) /liliFluency in English and Italian (additional languages are a plus) /liliKnowledge of PMS systems (Opera preferred) /liliAvailability to work shifts, including nights, weekends, and holidays /li /ulpbr/ppstrongWhat we offer /strong /ppbr/pulliSeasonal Contract /liliMeals provided /liliCareer growth opportunities within company /liliDynamic and collaborative work environment /liliOngoing training and access to professional development courses /li /ul