MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job DescriptionAre you passionate about automotive technology and Electrical Vehicles?Do you enjoy solving complex technical problems and helping others succeed?Are you ready to make a real impact in the automotive world?
We're looking for a Technical Helpdesk Specialist to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance. This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers.
Provide technical support across various systems, focusing on diagnostics and root cause analysisGuide dealers through repair processes and ensure accurate case documentationOwn cases from initiation to resolution or escalation, maintaining clear and professional communicationResearch technical documentation, manuals, and resolution databases to support problem-solvingCollaborate with dealer technicians and internal agents to resolve complex technical issuesMonitor and manage backlog by following up on open casesEscalate cases when necessary, ensuring all relevant information is included and properly documentedCommunicate product issues and contribute to continuous improvement initiativesEnsure thorough analysis and complete information before escalating or reassigning casesSupport retailer staff by identifying educational needs and filling competence gapsBuild strong relationships with retailers and workshop teams to improve service effectivenessContribute to customer satisfaction by delivering high-quality diagnostic and repair support
Degree in automotive technology or equivalent experienceStrong knowledge of vehicle mechanics and EVExperience in technical support or workshop-level diagnosticsExperience in using diagnostic toolsAbility to read technical drawings and interpret measurement dataAnalytical, organized, and customer-focusedFluency in Italian and English
A general automotive diagnostics competence test/evaluation will be part of the recruitment process.
Join us in shaping the future of automotive service.