Sales and Customer Support Specialist
Job Summary:
The Sales and Customer Support Specialist plays a key role in managing orders within their assigned regions. This position involves collaboration with sales representatives and regional managers to ensure seamless order processing.
Your Responsibilities:
1. Manage public tenders from initiation to completion, ensuring compliance with company policies.
2. Establish new customer setups in the Enterprise Resource Planning (ERP) system.
3. Process and confirm sales orders placed by customers in their region, adhering to company policies.
4. Resolve order pricing discrepancies in a timely manner.
5. Verify product availability and communicate effectively with customers or sales teams.
6. Ccoordinate shipments with the Logistics team to ensure timely delivery.
7. Process customer returns and address complaints in accordance with company policies.
8. Support sales teams and internal stakeholders for sample requests and supplies.
9. Cordinate invoicing and crediting with the Finance team.
10. Assist finance departments with pro-forma invoices based on customer requirements.
11. Provide support to customers regarding GST-related queries, including PO placements and other issues related to Goods and Services Tax.
12. Furnish proof of delivery to customers and/or finance teams.
Your Profile:
1. Bachelor's degree in Commerce or Law.
2. A minimum of 3 years of experience in international customer service, with a strong background in tender processes.
3. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and familiarity with ERP systems.
4. Fluency in English and Italian languages.
5. Excellent interpersonal and relationship-building skills.
6. Strong organizational, communication, and writing skills.
7. Tact and diplomacy are essential for this role.
8. Able to multitask effectively.
If you are seeking an exciting opportunity to make a meaningful impact, we encourage you to explore this role further. For more information about this position, please visit our career website.