Job Description: About the team The MAI (Merchant Acquisition and Incubation) team's primary objective is to attract and onboard sellers at scale and incubate them to certain levels of growth. Responsibilities include: Strategy — Full ownership of incubating hundreds of SMB partners in the Italian market, including identifying high-potential partners and implementing growth strategies. Partner Communication — Managing channels and communication with partners via calls, messaging, community, and other methods to troubleshoot, escalate issues, and educate sellers. Mass Incubation — Collaborating with small and medium-sized partners to optimize TikTok commerce performance, drive campaign engagement, and scale incubation activities, including identifying scalable methods and managing their rollout. Product and Process Improvement — Conducting deep data analyses to understand business segments, root causes of issues, and opportunities for product and process enhancements. This role requires frequent travel, approximately 50% between London and Milan. Minimum Qualifications Bachelor’s degree or higher, with 1-3 years of experience in mass account management or incubation, managing hundreds of partners. Proficiency in English and Italian, with strong knowledge of the Italian e-commerce landscape, consumer demands, digital evolution, and mobile transformation. Excellent cross-team collaboration skills and project management abilities. Strong data analysis skills; ability to handle complex business insights is a plus. Preferred Qualifications Result-oriented and proactive. Fast learner, entrepreneurial, adaptable to ambiguity, and resilient in challenges. J-18808-Ljbffr