Job Description
Our Commis de Rang – In Room Dining is a key member of the Food & Beverage team, dedicated to delivering exceptional quality and personalized service directly to our guests’ rooms. This role supports the In Room Dining service by ensuring timely, discreet, and high-standard delivery and setup of meals, in full compliance with HACCP guidelines and the Hotel’s standards of excellence, creating a seamless and guest-centric experience.
Responsabilities:
* Ensure timely, accurate, and high-quality preparation, delivery, and presentation of in-room dining orders, including trays, trolleys, linens, china, glassware, and cutlery, maintaining an elegant and discreet service style,
* Set up in-room dining service (tables or trolleys) according to hotel standards, ensuring cleanliness, order, and attention to detail,
* Clear and retrieve trays and trolleys from guest rooms promptly and unobtrusively, maintaining cleanliness and organization of service areas,
* Check and refill condiment containers and minibar or IRD amenities when required, in compliance with HACCP and hotel standards,
* Support the service team by delivering beverages, dishes, and amenities efficiently while ensuring accuracy of orders,
* Provide a warm and professional in-room welcome, explaining the setup when appropriate and responding promptly to guest requests,
* Anticipate guest needs and ensure all requests are fulfilled in a timely and courteous manner,
* Maintain continuous communication and coordination with the kitchen and Chef de Rang to ensure all orders meet quality and presentation standards,
* Ensure all In Room Dining equipment, pantries, and service areas are kept clean, organized, and fully stocked,
* Contribute to a seamless and high-end guest experience by upholding the hotel’s service philosophy and standards at all times.
Qualifications
* Previous experience in Food & Beverage service, preferably in a luxury hotel or fine dining environment.
* Basic knowledge of In Room Dining or restaurant service standards and procedures.
* Good understanding of HACCP regulations and hygiene standards.
* Strong attention to detail and commitment to high-quality service.
* Excellent interpersonal and communication skills with a guest-oriented mindset.
* Ability to work in a fast-paced environment while maintaining composure and professionalism.
* Flexibility to work shifts, including weekends, evenings, and public holidays.
* Team player with a proactive and positive attitude.
* Good command of Italian and English; additional languages are considered a plus.
* Well-groomed appearance and adherence to grooming standards.
Additional Information
* A competitive salary package
* ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
* Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.