Senior Barista – Ralph Lauren
Company – Ralph Lauren Corporation is a global leader in premium lifestyle products across apparel, accessories, home, fragrances and hospitality. For more than 50 years the brand has built a distinctive image recognized worldwide.
Location – Serravalle Scrivia, Piedmont, Italy.
Responsibilities
* Coordinate day-to-day operations of the café, managing workflow and staff schedules.
* Ensure adherence to company guidelines and support the manager as needed.
* Drive sales and average transaction value (ATV) to meet monthly targets.
* Maintain a safe, clean work environment and follow audit and AP standards.
* Supervise, motivate, and lead barista team.
* Monitor customer satisfaction, manage complaints and resolve issues.
* Educate staff on resolving customer issues and delivering excellent service.
* Greet customers and deliver outstanding service.
* Prepare coffees and other beverages to a high standard of taste and quality.
* Make recommendations to customers and answer any questions.
* Coordinate orders with other baristas to ensure a smooth customer experience.
* Manage orders for stock and coffee supplies.
* Maintain and update hygiene audit records (e.g., temperature control, fridge records).
* Maintain and clean coffee bar area; organize service as needed.
* Monitor and maintain hygiene and cleaning standards.
* Nurture friendly relationships with customers to increase loyalty and boost reputation, providing a Ralph’s Coffee experience.
Qualifications
* Good communication and leadership skills.
* Create a vibrant and welcoming atmosphere for all customers.
* Train and set standards for baristas.
* Handle customer complaints with professionalism and tact when manager is not present.
Job Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Retail Apparel and Fashion
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