Overview
Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.
Key responsibilities
Create, oversee, and drive a culture of safety and wellbeing
Analyse and implement changes to keep quality and productivity at a consistently high level
Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
Work collaboratively with management-level colleagues to standardise shift practices
A day in the life
You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.
About the team
From its humble beginnings as a bookselling team, Customer Fulfillment (CF) has grown into a sophisticated global operation handling over 1.5 million daily orders. CF has driven expansion into new regions and services.
Fulfillment Centers mark the starting point of most Amazon packages. Our CF teams manage dynamic inventory and ensure round‑the‑clock deliveries, maintaining Amazon's reputation for speed and reliability.
Our centers offer diverse career paths, accommodating various skillsets - from hands‑on product handling to data analysis for business optimisation. This variety makes CF a dynamic workplace where different talents contribute to Amazon's continued success.
Qualifications
A degree / minimum 2 years as amazonian business
Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
Relevant experience using data or anecdotal evidence to influence business decisions
Advanced proficiency in verbal and written English and local language
Experience working with Lean, Six Sigma and Kaizen techniques
Experience working in another logistics and or manufacturing environment
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
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