Overview
Convergint Federal (CF) is a leading security integrator for the U.S. Federal Government. CF is a wholly owned subsidiary of Convergint Technologies and the Federal Government Arm of Convergint. SigNet supports design, integration, installation, maintenance, and operation of technically-complex integrated physical security management systems. We support the entire life-cycle of programs and projects—from security analyses, engineering and design through installation, operation, and maintenance.
Responsibilities
* IT Helpdesk Lead – Naples, Italy: Be the focal point for the customer and manage the IT helpdesk to address and resolve trouble tickets.
* Initiate, track, and manage Requests for Changes (RFCs) required to satisfy user requirements.
* Utilize the site designated trouble ticket and RFC tracking system, or implement a mechanism to track trouble tickets and RFCs if a tracking system is not available.
* Provide project planning support, coordination with stakeholders, requirements gathering support, project monitoring support, and project status reporting for RFCs.
* Track assignments or allocations of IT systems, subsystems, and peripherals when required.
Qualifications
* Exceptional customer focus and ability to work under pressure; ability to meet customer needs without prompting.
* Technical skills and experience related to leading an IT Helpdesk; solid technical aptitude.
* Good verbal, written and interpersonal communication skills.
* Basic organizational skills and the ability to handle multiple service needs simultaneously.
* Self-starter and ability to work with minimal direct supervision.
* Must meet IAT Level 2 requirements with a certification in CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP.
* Active Secret Clearance required.
* Education: High School Diploma or equivalent; technical training.
* Experience: Eight (8) years of hands-on experience in computer systems operations.
* Preferred experience: Leadership experience; prior Navy related experience (not required).
Additional Information
Convergint Federal is an Equal Opportunity Employer committed to workforce diversity. Minorities / Females / Disabled / Veterans are encouraged to apply. Qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.
Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
EOE / M / F / V / D
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