Ph3About the Role /h3pThe selected candidate will join the Service Department, comprising the After‑Sales and Spare Parts teams, and will act as the main point of contact for customers for all post‑sales service activities. This role plays a key part in developing the spare parts and service business and coordinating end‑to‑end technical and operational support requests, ensuring timely and effective management through close collaboration with cross‑functional teams. /ph3Responsibilities /h3ulliAct as the primary contact for customers on all post‑sales service‑related topics, ensuring continuous support and a high level of customer satisfaction. /liliCoordinate and monitor service requests, including assistance, maintenance, auditing, and spare parts supply, ensuring accurate and timely execution in collaboration with internal functions (Engineering, Sales Spare Parts, Procurement, Production Planning, Warehouse, and international subsidiaries). /liliPropose refurbishment solutions for installed machines, upgrade kits, and new machine formats to customers. /liliManage the sales of original spare parts and accessories, identifying business opportunities among existing customers and prospects. /liliPrepare commercial offers, negotiate sales conditions, and manage the process through to order closure. /liliSupport Area Managers in defining commercial offers, contributing to the sizing of spare parts sales within the overall proposal. /liliEnsure effective and timely order fulfillment, monitoring the entire operational flow from order entry to shipment, in coordination with the warehouse and relevant internal functions. /liliMonitor spare parts performance by customer and geographical area, analyzing sales volumes, service levels, backlog, order processing times, and compliance with payment terms. /liliIdentify operational or commercial issues and propose corrective actions and continuous improvement initiatives. /li /ulh3What You Need to Be Successful /h3ulliBachelor’s or Master’s degree in Mechanical Engineering or Electrical Engineering. /liliAt least 2 years of experience in spare parts sales, aftermarket, or machinery‑related roles. /liliSolid understanding of logistics, warehouse operations, order management, and ERP systems. /liliStrong organizational skills and ability to manage cross‑functional coordination. /liliExcellent interpersonal, commercial, and negotiation skills. /liliStrong customer orientation, problem‑solving mindset, and attention to deadlines. /liliFluency in English. /liliAvailability for international business travel. /li /ulh3Our Offer /h3ulliCompensation for this role includes a base salary starting from EUR 37,000, in line with experience. The actual offer may exceed this minimum based on the candidate’s qualifications and fit for the role. /liliA range of additional benefits (e.g., insurances, etc.) is also available in accordance with Company policy. /liliThe applicable collective agreement is the CCNL Metalmeccanico. /li /ulpCoesia is an equal opportunity employer and embraces diversity and inclusion. /p /p #J-18808-Ljbffr