We are looking for a motivated Front Office Agent to join our pre-opening team.
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The role will report to the Front Office Manager.
Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most dazzling leisure rooftop experiences.
The hotel is also featuring a SPA, 5 food & beverages outlets and more than 1000 sqm events venues.
Key responsibilities:
- Welcome and complete the check-in process for all arrival guests in a professional manner, as well as check-out process for departure guests.
- Perform Front Office operations in line with company policies, standards, and procedures, ensuring high levels of service all the times
- Make Guests feel at home away from home
- Staying one step ahead of our Guests' needs, anticipating requests and offering tailored recommendations
- Communicate all relevant Guests' activities to appropriate team members
- Ensure all Guest communications and requests are processed correctly and promptly
- Complete the End of Day processes and all relevant day closure accounting checks
- Complete room assignments based on guest profiles (VIPs, repeating guests, World of Hyatt members, special needs, etc.)
- Supporting the Front Office Leaders in Guests or departmental requests, inquiries, complaints, and/or suggestions, as necessary.
- responsible for providing consistent cover for the Night Manager's days off.
Skills and requirements:
- Preferred working experience with similar roles in lifestyles hotels.
- Strong understanding of hotel operations, front desk procedures, and night audit processes.
- Bachelor's degree / higher education qualification/equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service experience
- Excellent communication, problem-solving, and decision-making skills.
- Fluent in English and Italian; additional languages are a plus.
- Familiarity with Opera Cloud is highly desirable.
- Flexibility to work night shifts, weekends, and public holidays.
What we offer
- A stimulating and collaborative work environment in a 5 stars hotel.
- Opportunities for professional growth and development.
- Competitive salary package.
- Room discounts available worldwide within the Hyatt portfolio.
Join our pre-opening team to build strong memories together! xlwpduy
We're committed to fostering an inclusive workplace that values diversity and equal opportunity. We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientation
Please submit your CV in response to this job posting, with authorization for the processing of personal data in accordance with Legislative Decree 196/2003 and the GDPR (EU) 2016/679