Ph3Overview /h3pExperteer OverviewYou will lead L2 incident governance and DevOps support for the Teamcenter PLM ecosystem, ensuring reliable performance and cost-efficient operations. In a cross‑functional, data‑driven environment, you will coordinate with DevOps, TechOps, and application owners to drive incident resolution, data fixes, and process improvements. The role blends hands‑on testing, tool governance, and stakeholder communication to stabilize platforms and enable smooth releases. This opportunity lets you shape engineering operations for a global energy software stack with ITIL and DevOps best practices. /ph3Benefits /h3ulliOwn and govern L2 incident lifecycle in alignment with contracts and ITIL /liliMonitor INC KPIs (SLA, backlog, aging) and validate targets /liliCoordinate escalations with L3, DevOps, and application owners for rapid resolution /liliDrive data-fix activities across DEV/QA/PROD with proper validation /liliManage Teamcenter test lists and support DevOps testing for releases /liliOversee L2 task progress, ensuring timely delivery and cross-team handoffs /liliProvide hands-on test support for DevOps initiatives and UAT /liliManage access and governance across Fieldglass, VDI, ServiceNow /liliSuggest and implement improvements in incident resolution and prevention /liliSeek opportunities to optimize support costs and licensing /li /ulh3Responsibilities /h3ulliBachelor degree /liliProven L2 application support experience in a DevOps or PLM/Teamcenter environment /liliITIL certification (Foundation or higher) /liliExperience with ServiceNow incident management and KPI tracking /liliExperience supporting enterprise engineering platforms (Teamcenter preferred) /liliMinimum 5 years of Systems Administration experience /liliKnowledge of TC PLM infrastructure components and data model /li /ulh3Qualifications /h3ulliContemporary work-life balance policies /liliComprehensive private medical care options /liliLife insurance and disability programs /liliTailored financial programs /li /ul /p #J-18808-Ljbffr