Join Starhotels and become part of the Reception Team as Guest Service Agent at our Hotel Gabrielliin the heart of _Venice_. As the first point of contact for our guests, you will create memorable experiences during arrival, stay and departure. Your responsibilities include: - Being the friendly face that responds promptly to guest inquiries, providing information and assistance. - Handling check-in, check-out activities as well as other related tasks. - Efficiently managing guest messages and requests. - Support the team during the night shifts. - Staying updated about hotel services, guest needs, and special events. - Ensuring lobby and Front Desk standards and safety compliance. - Adhering to policies and procedures when working front of house equipment and property management systems. Exceed expectations revealing: - A unique personality and a true passion for hospitality. - 2 years’ experience as Guest Service Agent. - Familiarity with Opera PMS for efficient operations. - Excellent communication skills. - Ability to anticipate and resolve challenges and complaint resolution finesse. - A commitment to delivering a high level of customer service. - Impeccable grooming standards. - Versatility in handling various work scenarios. - Enthusiasm when being assigned to both individual and team-oriented tasks. - Mastery of the local area, enhancing guest experiences. Embrace global diversity by speaking: - Italian - fluently - English - fluently - Additional languages are a plus. Unlock a world of benefits including: - Stylish uniforms with complimentary laundering. - Exclusive discounted stays within the group. - Discounts with our partners. - Ticket Restaurants for delightful dining. Embrace growth with: - Exceptional career advancement opportunities through our Performance Management Program. - An attractive compensation package based on your experience. - The chance to be a part of an ambitious, caring organization. Join us to shape your outstanding career!