General Role
The Sales Associate is in charge of assisting clients through personalized and memorable customer experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.
Main Responsibilities
Advise and support customers on all product categories to satisfy clients' needs and ensure the most memorable omnichannel experience.
Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services.
Support customers providing all type of information, including aftersales product care suggestions.
Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships.
Collect and update client data, in accordance with privacy policy and company procedures.
Play an active role in customers' events and animations whenever needed.
Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.
Qualifications
Bachelor's degree preferably with a fashion/linguistic focus.
Fluency in Italian and English; a third language will be considered an advantage.
Professional background: experience in direct sales to clients, preferably in a luxury goods boutique.
Proficient with Excel / IT tools.
Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
Hermès Engages
Excellent interpersonal and communication skills, with a customer service orientation.
Team player mentality to build meaningful relationships and ability to work autonomously.
Availability, flexibility and dynamism to function in a high‐pace environment.
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