Responsibilities:
* Support the Restaurant General Manager in overseeing daily operations of this exciting concept.
* Focus on guest and team experience by leading by example, keeping the team motivated, empowered, and confident in delivering top experiences for guests.
* Collaborate with the General Manager to develop initiatives and incentives, utilizing the guest booking and profiling system to increase revenue.
* Work closely with the Head Chef and Sous Chefs to ensure smooth coordination between front of house and back of house.
* Coordinate with the Restaurant Manager for daily operations and maintain financial and administrative records.
* Gather customer feedback and suggest improvements.
* Ensure proper food presentation and handling, and maintain inventory to boost sales.
* Manage scheduling and adhere to the budgeted labor costs.
* Oversee the smooth running of service on the floor and bar, including safe opening and closing procedures.
* Implement training, coaching, feedback, and briefings to uphold standards throughout the team.
Qualifications:
What we're looking for:
* Individuals seeking an authentic environment where they can be themselves.
* Passion for hospitality—whether it's drinks, meals, events, or accommodations.
* Aiming to leave a positive, memorable impact on guests and colleagues.
* Ability to work collaboratively, leaving egos aside to achieve goals.
* Willingness to try new approaches and adapt to changing situations.
* A friendly, team-oriented attitude that values fun and support.
* At least 2 years of experience in a similar restaurant management role in a busy environment.
* A balanced approach combining methodical processes with creativity and flexibility.
* Proven leadership skills in managing large teams across restaurants, kitchens, and bars.
* Ability to lead by example and foster an environment of trust and growth.
Additional Information:
What’s in it for you:
* Opportunity to work with a new hospitality concept in Florence and influence its success.
* Join an innovative, fast-growing international group committed to building a global brand.
* Work in a creative, rewarding environment that challenges norms.
* Be part of a passionate team dedicated to excellent hospitality and brand development.
* Enjoy discounts across The Hoxton and Ennismore properties worldwide.
* Competitive compensation and development opportunities.
* Time off for volunteering with partner charities.
* Recognition programs like Hox Hero and Nifty Fifty for exceptional service.
* Participation in diversity and inclusion events to learn and celebrate.
* Regular team events and celebrations to foster team spirit.
Remote Work & Employment Type:
Details not specified.
Key Skills:
Credit Risk, Aluminium, HVAC, Communication, Administration Support
Experience:
Minimum 2 years in a similar role.
Vacancy:
1
Location: Florence, Tuscany, Italy
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