Job Summary: The mission of the salesperson is to maximize and support 100% of all inbound (Showroom, Phone, Internet Opportunities) and outbound (Sold Follow-up, Un-Sold Follow-up, Prospecting, and Service Opportunities) customer traffic, while maintaining the highest possible level of customer satisfaction. This position requires an individual with excellent people skills and includes daily interaction with the dealership’s Management Staff and select Sales Managers/Floor Managers. Benefits: Medical - 4 plans (BCBS) Dental Vision Term Life Company-paid Term Life STD/LTD Accident indemnity rider PTO / Sick days (annually) 401(k) with an employer match Employee Assistance Program FMLA / Maternity/Paternity Leave Bereavement Leave Essential Functions: The following is a representative list of the duties and responsibilities associated with this position: Work a daily business plan and communicate with: Incoming Traffic/Calls Phone-up Follow-up Sold Follow-up Orphan Follow-up Service Follow-up Letters (thank you, holiday, birthday) Update business plans and client cards Use eLead CRM to manage and measure lead activity Leverage auto responders, personalized e-mail templates and phone guides to drive appointments and sales Manage and measure all lead activity and results including: Initial email response Personalized emails Initial Phone Call to set appointments Confirm appointments to drive your show rate Greet incoming sales opportunities Do a comprehensive needs assessment, before selection Initiate the EMI Select the right vehicle with the help of the Floor Manager Present the vehicle, based on the clients’ needs and wants Demonstrate vehicles at dealership Present arithmetic to customers and facilitate paperwork Deliver vehicle Sign customer up for first service appointment at delivery Unsold follow up of prospects who do not buy Follow up for people who did not show for appointment Sold follow up for customers who buy Referrals and household prospecting Ongoing customer contact to promote loyalty and retention Facilitate automated follow up including sold follow up, service reminders, vehicle anniversary, contacts, recalls, referrals & prospecting. Renewal contacts to re-sell your customer base Adhere to all company policies, procedures and safety standards Perform other duties as assigned Qualifications: High school diploma or the equivalent. Ability to read and comprehend instructions and information. A professional appearance and customer-oriented attitude. Excellent interpersonal and telephone skills; well organized and self-motivated. Knowledge of federal, state, and local laws governing retail. Physical Demands: Sitting: Remaining in the seated position Standing: Stand for long periods of time Walking: Be able to move around the facility and grounds Handling: Seizing, holding, grasping, turning, or otherwise working with hands Reaching: Extending hands and arms in any direction Crouching: Bending body downward and forward by bending legs and spine Far Vision: Clarity of vision at 20 feet or more Depth Perception: Ability to judge distances and spatial relationships Talking: Expressing or exchanging ideas by means of the spoken word Environmental Conditions: Be able to work outside in weather and inside a climate-controlled environment. Demonstration Drives: Salespersons will accompany customers on demonstration drives. Under no circumstances will customers be allowed to drive a new or used automobile without being accompanied by a salesperson. Dress Code: All salespeople will keep themselves and their work area neat and clean. Excellent hygiene and grooming are a must. A Company Polo or shirt and tie are required for all men and business professional for all women. Clothing must be clean, pressed, and shoes shined. Behavior: A positive mental attitude is essential. We will not speak negatively about co-workers or anyone else in the organization. J-18808-Ljbffr