Mission:
The Community Manager for Italy and Israel will partner closely with Sales and Marketing, this role focuses on developing and executing initiatives that strengthen relationships with existing customers, support key account growth, and deliver impactful customer experiences through events and tailored communications. The coordinator will work across multiple business areas to enhance customer satisfaction, adoption, and long-term loyalty.
Responsibilities:
- Create FY marketing plans aligned with the territory, focusing on customer retention, renewals, and engagement.
- Assist in developing messaging and product positioning of existing customers.
- Implement customer communications, including newsletters, product updates, email campaigns, guides, and other collateral.
- Plan and coordinate customer-facing events such as workshops, EBSCO Days, webinars, and conferences.
- Work the social media pages to drive engagement with current customers and promote customer success initiatives.
- Partner closely with Sales to ensure consistent and effective customer communications and to support renewals.
- Maintain and continuously enhance Italian-language content on the website and other digital channels, ensuring alignment with marketing initiatives.
- Translate and localize marketing materials as needed to effectively reach Italian customers.
- Support other marketing projects and initiatives as directed by management.
Requirements and Competencies:
- Must be based in Turin;
- Bachelor's degree in Marketing, Business, Communications, or a related field;
- Native fluency in Italian; strong written and spoken English skills;
- Proficient in Microsoft Office; familiarity with graphic design tools (InDesign, Illustrator, etc.) is a plus;
- Strong interpersonal skills with a collaborative, team-oriented approach;
- Excellent organizational skills and attention to detail;
- Positive attitude and ability to manage multiple priorities;
- Ability to travel up to 20%.
The role is tempo pieno, on site – based in Turin (Italy)
📌 Community Manager
🏢 EBSCO Information Services
📍 Torino