Job PurposeKey account management for a defined set of customers across the entire TD SYNNEX portfolio, focusing on the largest accounts. Responsible for maximizing associated lines of revenue, profit and potential lines of business by managing and developing face-to-face customer relationships.ResponsibilitiesDevelop a cross-section of large and/or prominent accounts with several changing variables and complexity (incl. growth opportunities, account planning, digital platforms etc.)Be seen as a trusted advisor by proactively maintaining strategic relationships with key decision makers through face-to-face customer visitsForm strategic plans to develop and execute against current business and drive growthCreate customer unique selling propositions that protects margin integrity and promotes long-term value-based customer engagement.Discover and exploit incremental business through excellent customer relationshipsCoordinate the engagement of internal resources through strong leadership and relationships with internal sales, sales operations and the specialist Business Units (SBU's)Identify project opportunities together with BDMDemonstrate a solid customer engagement strategy including multiple parties and levels that drives successful business outcomesDeliver value to customers while maintaining expected levels of margin return against a balanced product mixIdentify customer needs and problems and look to resolve or escalates to the relevant business unitsGather customer insights through profiling and analysis of the account set, creating and taking actions to maximise opportunitiesEnsure timely and accurate completion of essential reporting, profiling and general administration within TD SYNNEX systems, including CRMDrive usage of TD SYNNEX's e-commerce tool (InTouch) by effectively promoting its benefits with customersMaintain and improve customer Service Level AgreementsDevelop tailored customer value propositions against a clear understanding of customer business requirements to drive customer engagementKnowledge, Skills And Experience4–6 years of industry/direct customer experienceAdvanced knowledge of TD SYNNEX's business practices and recognized as a Subject Matter Expert for responsible line of business/technology area(s)Outstanding customer relations skillsExcellent communication skills, particularly face-to-faceAble to deliver powerful, succinct and convincing presentations to all levelsGravitas and business credibility are essentialExcellent sales skills including negotiation and pursuing resultsStrategic planning skillsKnowledge of product set is an advantagePrevious experience in the IT industry would be desirableExperience of working with a CRM system (Compass)Experience of working with SAP R3 would be desirable but not essentialAbility to understand and analyze financial inputs (profit / trend margin / OI)Working knowledge of Microsoft Word, Excel, PowerPoint and OutlookBenefitsElective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer‐to‐peer conversations, and equitable growth and development opportunities.Make the most of our Global Organization: Network with other new co‐workers within your first 30 days through our onboarding program.Connect with Your Community: Participate in internal, peer‐led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.#J-18808-Ljbffr