Job Purpose
Internal co‑owner of accounts with FSE / IKAM for the largest accounts delivering customer satisfaction and developing new sales opportunities Key account management for a defined set of mid‑sized partner across the TDSYNNEX portfolio; incentivised based on total portfolio.
Responsibilities
- Maximize call potential and outcomes by using a variety of sources to gather customer information.
- Generate new business opportunities by planning outbound calls to customers.
- Have conversations with customers around a solution or product area.
- Offer recommendations to enhance the value proposition by collecting information from customers to understand their business requirements.
- Achieve monthly/quarterly revenue and margin targets for the aligned customer or segment.
- Build excellent customer relationships through proactive engagement.
- Develop partner relationships (including account planning and cross‑selling).
- Provide, sell, and negotiate product information, pricing, special offers, and promotions.
- Attain key performance indicators (KPIs) such as daily talk time and outbound calls.
- Sell the benefits of using TDSYNNEX and the company value proposition.
- Identify project opportunities and engage with BDM/ISS when specific product or vendor knowledge is required.
- Engage in active inside selling and intelligent project fishing.
- Manage customer back‑order with specialist knowledge.
- Generate and own a pipeline of deals in TDSYNNEX’s CRM system, regularly reviewing and updating it to ensure active closure of opportunities.
- Provide accurate and timely quotations to customers.
- Ensure TDSYNNEX maintains service level agreements with customers.
- Manage customer back‑order expectations and reporting.
- Proactively develop relationships with key internal and external contacts.
- Ensure the CRM system is well maintained and provides correct customer information.
Knowledge, Skills, and Experience
- 1–2 years of experience in sales or equivalent educational background.
- Knowledge of product sets is desirable but not essential.
- Numerate with good attention to detail.
- Excellent telephone manner.
- Priority management and planning skills.
- Strive to achieve set targets.
- Understanding of the sales process.
- Effective communication skills.
- Good relationship building.
- Working knowledge of Microsoft Word, Excel, and Outlook.
- Ideal candidates will have previous experience with IT systems for quotation, order entry, and CRM.
- IT industry knowledge is desirable but not essential.
Benefits
- Elective benefits tailored to your country to best accommodate your lifestyle.
- Career development programs and on‑demand courses to accelerate your path to success.
- Well‑being seminars, events, and a global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion initiatives that value every voice.
- Global networking opportunities through the onboarding program and community activities.
- Participation in peer‑led inclusive communities, business resource groups, and volunteering events.
