Overview
As the Store Manager, you’ll take full ownership of your store’s performance, creating exceptional customer experiences that drive both sales and profitability. Your leadership will guide, inspire, and empower the team to deliver operational excellence and outstanding service.
Key Responsibilities
* Drive exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in‑store experience.
* Interpret sales data to drive performance and take ownership of the store’s commercial success.
* Inspire and lead a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards.
* Manage recruitment processes and ensure effective onboarding and training for all new team members.
* Identify high‑potential individuals and create tailored development plans to support their career growth.
* Manage all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence.
* Foster a positive, inclusive, and motivating work environment where people thrive.
Qualifications
* Customer‑Focused: Proven track record of leveraging customer feedback to inform business decisions and drive performance.
* Business Acumen: Strong commercial awareness and deep understanding of the broader retail landscape and KPIs.
* Team Leadership: Proven ability to lead teams and other leaders in fast‑paced retail environments, consistently delivering high standards.
* Eager to Learn: Open to feedback and actively seek opportunities for personal and professional development.
* Excellent Communication: Clear, confident, and empathetic communicator, strong in engaging customers and teams while effectively conveying operational direction and long‑term goals.
* Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
* Adaptability & Flexibility: Responsive to shifting priorities, agile in embracing new opportunities, and open to diverse perspectives.
* Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards with experience in leading and training teams.
* Italian and English language skills (part of the interview process will be conducted in English).
Additional Information
* This is a full‑time position with a contract of 40 hours a week.
* Flexible working hours, with shifts scheduled between 7:00 and 21:00.
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in‑store and online. Every employee is included in the H&M Incentive Program (HIP), designed to reward contributions and support growth within the company.
* Meal vouchers worth €6 for each working day of at least 6 hours.
* Access to the company benefits portal, offering over 1,500 discounts on products and services for wellbeing and everyday life.
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organization. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences, and we consider all dimensions of diversity throughout our recruitment process.
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