Ph3Overview /h3pAccount Manager (12 months contract), Pick Up and Return Points (PARP) – Amazon Italia Transport Srl. /ppAt Amazon, we are building a world-class delivery experience. We are looking for a dynamic, organized self-starter to join Amazon PARP (Pick up and Return points) as Key Account Manager in Italy. Amazon PARP is an alternative delivery solution offering convenient pickup and return options. As the Key Account Manager, you will manage and expand our network with a proven track record in C-level stakeholder management, complex contract negotiations, and end-to-end network ownership. /ppYou will work cross-functionally to drive the client relationship lifecycle, oversee network development and roll-out, optimize performance, conduct reviews, create action plans, and manage contract renewals. You will be the primary point of contact for external partners and internal stakeholders, collaborating with teams such as Tech Ops, Finance, Marketing, Business Planning, Legal, and Product Management to ensure the best possible customer experience. /ppThis role offers the opportunity to shape the future of Amazon’s alternative delivery solutions and impact customer convenience and satisfaction across Italy. /ph3Key responsibilities /h3ulliOwn and drive executive-level relationships with C-level stakeholders across partner organizations, serving as the primary point of contact for strategic decision-making and partnership growth /liliLead complex contract negotiations, including commercial terms, service level agreements, and partnership conditions with high-value partners /liliMarket analysis and forecasting to uncover insights for strategic decision making /liliMaintain complete ownership and oversight of PARP network in Italy, including performance optimization, expansion strategy, and quality control /liliDrive development and roll-out, maintain and optimize the current network, conduct performance reviews, create action plans, and manage contract renewals /liliWork cross-functionally with internal teams (Tech Ops/Installation, Accounting, Marketing, Business Planning, Legal, Product Management) to ensure seamless network operations /liliLead business expansion, route-to-market strategies, and new product/service launches to drive revenue growth, cost savings, and market penetration /liliLead offline Marketing and Advertising campaigns with location partners to boost Amazon Locker awareness and utilization /liliDrive best-in-class customer experience, service, and convenience across all Pickup locations /li /ulh3BASIC QUALIFICATIONS /h3ulliBachelor's degree in Business Administration, Economics, Engineering, or related field /liliFluency in Italian and English (written and verbal) /liliExperience in managing strategic customers, owning PL, conducting high-level negotiations, and growing strategic partnerships /liliExperience in FMCG, retail, logistics, or e-commerce /liliProven ability to manage high-level negotiations and strategic relationships /liliStrong financial acumen, analytical skills, and commercial awareness /liliProven ability to plan strategically with customers and translate strategy into implementation /liliAbility to develop and execute strategic plans, anticipate market trends, and adapt to changing business needs /liliStrong Excel and PowerPoint skills /li /ulh3PREFERRED QUALIFICATIONS /h3ulliMaster’s degree /liliExperience with CRM systems (Salesforce preferred) /li /ulpAmazon is an equal opportunities employer. We believe that a diverse workforce is central to our success. Hiring decisions are based on experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a priority. Please consult our Privacy Notice to learn how we collect, use, and transfer candidate data. /ppOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need accommodation during application and hiring, including during interview or onboarding, please visit our accommodations page. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /ppAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr