We are looking for a LEGO Certified Stores (LCS) Senior Key Account Manager to support the development of LCS in the Italian market. This is a significant role with responsibilities including developing the LCS network, leading retail operations, and negotiating with franchise partners. You will be part of an international and diverse team! Core Responsibilities LEGO Certified Store business development: Define store network development strategy, plan yearly business objectives, and lead planning meetings with stakeholders. LCS Operator management: Build strong relationships with store operators and key LEGO stakeholders. LCS operation excellence: Oversee store openings, implement the Store Operating Manual, define assortments, and manage visual merchandising guidelines. Training: Organize training for store managers to ensure adherence to LEGO standards and implement customer satisfaction tracking. Marketing: Support and guide store operators in executing yearly marketing activities. Do you have what it takes? 3-5 years of experience in franchise or branded retail sectors. Strong commercial skills, financial acumen, and understanding of retail operations. Excellent intercultural and communication skills. Leadership qualities and ability to work under pressure. Willingness to travel frequently within Italy and internationally (about 2 times per year). Fluency in English. What’s in it for you? Family Care Leave and enhanced paid leave options. Insurance coverage including life and disability insurance. Access to wellbeing initiatives and the Headspace App. Generous colleague discount from day one. Opportunity to earn bonuses based on performance. Flexible work environment with hybrid working options. We are committed to creating a diverse and inclusive culture where everyone feels safe, valued, and belongs. The LEGO Group is an equal opportunity employer, dedicated to fair employment practices regardless of race, religion, gender, or background. Imagine building your dream career—then make it real. Join the LEGO team today! Location: Lainate Sales Office, Milano, Italy Job ID: 3-5851 Category: Sales J-18808-Ljbffr