Job Title: Digital Customer Engagement Manager
We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join our team at HCLTech, a rapidly growing global technology company with over 225,000 employees across 60 countries. Our focus areas include Digital, Engineering, and Cloud services.
Your Role & Responsibilities
As a Digital Customer Engagement Manager, you will:
* Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
* Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services
* Manage overall service/project delivery according to scope, budget, and milestones
* Assist in de-escalating critical customer situations
* Collaborate with Major Incident Management (MIM), SAP Customer Office, and SAP Product Support teams
* Participate in customer release and maintenance activities
* Support customers throughout their lifecycle within SAP Enterprise
* Implement problem management and continuous improvement initiatives
* Coordinate with SAP stakeholders to ensure customer success
* Review account status and analyze the need for account transition due to growth
* Facilitate faster onboarding of associates through training documentation
* Conduct continuous knowledge transfer sessions on new topics and refreshers
Qualifications & Experience
Required technical skills include:
* Minimum 5 years of SAP Basis expertise
* Hands-on experience with HANA database
* Mandatory experience in SAP Upgrade & Migration (OS/DB)
* Experience with SaaS products like Ariba, Salesforce, C4S, etc., integrated with SAP landscape
* Experience with cloud platforms such as AWS, Azure, or GCP
* Proficiency in Italian (C2 or native level) and English (B2 or above)
Work Experience
* 5-6 years in multinational software/IT organizations
* At least 5 years of SAP S/4HANA Basis knowledge
* Minimum 2 years of cloud-related experience
Why Join Us
* Work with a diverse, global team across 50+ countries
* Enjoy a virtual-first work environment with flexible work-life balance
* Opportunities for growth, learning, and career development
* Comprehensive benefits and recognition programs
Equality & Opportunity
We are committed to diversity and equal opportunity, welcoming applicants of all backgrounds and ensuring a fair hiring process in compliance with applicable laws.
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