Title: Sales Manager (CR Team) ItalyReporting: Head of Sales - EuropeAbout UsVT Markets is an award-winning multi-asset brokerage trusted by clients in over 160 countries. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment with over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.Your Role in VT MarketsAs our Sales Manager for Cr team, you will be the primary point of contact for VT Markets' trading clients, responsible for nurturing relationships that drive client satisfaction, retention, and portfolio growth. Working closely with our sales, operations, and compliance teams, you will manage a diverse portfolio of clients while ensuring they receive exceptional service and support throughout their trading journey. Your role is crucial in maintaining VT Markets' reputation for outstanding customer service and contributing to our continued growth in competitive financial markets.This is a remote-based psoition.Your ResponsibilitiesClient Acquisition DevelopmentGenerate and develop new trading clients through proactive outreach and relationship building initiatives
Maintain regular, high-volume client contact through various communication channels including phone, email, and digital platforms
Build and nurture strong, long-term relationships with both new and existing clients to maximize retention and satisfactionClient Service SupportEnsure exceptional customer satisfaction through professional, timely, and solution-focused communication
Promote VT Markets' comprehensive suite of products and services effectively to meet individual client needs and trading objectives
Proactively follow up on client inquiries and provide high-level support to resolve issues and enhance client experienceClient Education Portfolio ManagementDeliver comprehensive training and education to clients on trading platforms, systems, and market strategies
Conduct detailed client portfolio analysis and implement strategic actions to optimize client trading performance and engagementCompliance CollaborationEnsure strict adherence to company legal guidelines, regulatory requirements, and compliance procedures in all client interactions
Collaborate effectively with sales, operations, and other departments to deliver seamless client experiences
Achieve individual and team performance targets including client retention rates, portfolio growth, and satisfaction metricsWhat Success Looks LikeClient Portfolio Growth : Successfully expand and maintain an active client base with consistent portfolio growth and high client engagement levelsCustomer Satisfaction Excellence : Achieve outstanding client satisfaction scores and retention rates through proactive relationship management and superior service deliveryCompliance and Performance Leadership : Maintain 100% compliance with regulatory standards while consistently meeting or exceeding individual and team performance targetsClient Portfolio Excellence : Successfully grow and maintain a high-performing client portfolio with strong retention rates and increased trading activityCustomer Satisfaction Leadership : Achieve exceptional client satisfaction scores through proactive relationship management and superior service deliveryRevenue Impact : Contribute meaningfully to company revenue growth through effective client development and cross-selling of products and servicesWhat Makes You a Great FitJob Experience Education:Minimum 1-2 years of experience in Customer Support, Account Management, or Client Relations roles within financial services companies
Bachelor's degree in Finance, Business, Communications, or related field preferred
Demonstrated track record of managing client relationships and achieving customer satisfaction targetsTechnical and Functional Skills:Deep understanding of FX/Multi-asset markets, trading platforms, and brokerage operations
Proficiency in CRM systems and sales management tools
Strong analytical skills to assess market opportunities and client needsSoft Skills:Excellent verbal and written communication skills with ability to present to senior stakeholders
Self-motivated and autonomous working style with strong organizational and time management abilities
Positive attitude, resilience, and enthusiasm for building long-term business relationshipsOther Requirements:Fluency in English and Italian.
Additional languages will be considered a significant advantage
Willingness to travel within markets as per business needsWhat We OfferAs official partners of Newcastle United F. C., and Maserati MSG rating, VT Markets aspire to break the ancient boundaries of traditional personal finance. Through a culture of transparent and objective performance management, we are in constant pursuit of excellence, individually and collectively. Here, collaboration and intrapreneurship is incentivized and we aim to empower everyone to understand their contribution to strategic business outcomes through their individualized roles. You can expect personal growth as we aim to lead this fast-growing industry alongside a global team of diverse cultures across over 15 countries.Your Journey After ApplyingScreening interview with our talent acquisition partner
Interview with your manager
Second interview with 2nd-level manager