We have an exciting opportunity for you to join our team of Operation Support Agents.
Who we are
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. With 530,000 team members, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What you will be doing
* Ensuring that customers' urgent packages get to the right place, on time
* Answering incoming calls from customers regarding shipment collection requests and delivery inquiries
* Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
* Entering data into our in-house tracking system
* Running clear and effective communication and collaboration with the team, your manager, and other operations stations
* Adhering to FedEx processes, procedures, controls, and regulatory requirements
What do you bring with you
* Good communication and social skills
* Ability to work in a fast-paced environment with strict timelines
* Ability to manage own time effectively with attention to detail
What do we offer
* Attractive compensation package
* Training to get you started and on-the-job learning opportunities
* Extensive learning resources to further develop your skills and knowledge
* Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
* Employee Assistance Program for you and your family in difficult life situations
* Employee reduced-rate shipping
* Great career opportunities
* FedEx is one of the world's most admired companies and trusted brands year after year
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and are committed to a diverse and inclusive workforce where we provide growth opportunities for all.
Our Company
FedEx is one of the world's largest express transportation companies and has been recognized as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day, FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories globally. Our outstanding team of FedEx members makes this global network possible, ensuring every FedEx experience is exceptional.
Our Philosophy
The People-Service-Profit (P-S-P) philosophy guides every FedEx decision, policy, or activity. We care for our people; they, in turn, deliver the impeccable service our customers expect, which rewards us with the profitability to secure our future. Profits are reinvested into the business and our people. Our success is rooted in our people, and through our P-S-P philosophy, we foster an environment that encourages innovation and high-quality service. We value their contributions and well-being.
Our Culture
Our culture is a cornerstone of our success and growth since the early 1970s. It is brought to life through our behaviors, actions, and activities worldwide. While our systems, infrastructure, and processes can be replicated, our unique culture differentiates us in today’s global marketplace.
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