Job Category: Food and Beverage & Culinary Location: The Excelsior a Luxury Collection Hotel Florence, Piazza Ognissanti 3, Florence, Tuscany, Italy, 50123 Schedule: Full Time Located Remotely?: N Position Type: Management Job Summary Areas of responsibility include the Cosimo rooftop Restaurant. Supervise daily restaurant operations and assist with menu planning, maintain sanitation standards and assist servers and hosts on the floor during peak meal periods. Strive to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determine training needed to accomplish goals, then implement plan. CANDIDATE PROFILE Education and Experience
High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Core Work Activities Managing Day-to-Day Operations
Supervises and manages employees and all day‑to‑day operations. Understands employee positions well enough to perform duties in employees' absence. Maintains service and sanitation standards in the restaurant. Reviews staffing levels to ensure guest service, operational needs, and financial objectives are met.
Leading Food and Beverage Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others. Advocates sound financial and business decision making. Demonstrates honesty, integrity, and leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies developmental needs and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize departmental goals efficiently. Ensures compliance with all food & beverage policies, standards, and procedures through training, supervising, follow‑up, and hands‑on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and federal liquor laws. Establishes and maintains open, collaborative relationships with employees. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day‑to‑day operations, ensuring the quality, standards and meets the expectations of the customers daily. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Empowers employees to provide excellent customer service
Acts as the guest service role model for the restaurants, sets a good example of excellent customer service, and creates a positive atmosphere for guest relations.
Handles guest problems and complaints
Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food, beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure.
Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably and strives to improve employee retention. Ensures employees receive ongoing training to understand guest expectations. Solicits employee feedback, utilizes an open‑door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility.
Additional Responsibilities
Provides information to supervisors, co‑workers, and subordinates by telephone, in written form, e‑mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Oversees the financial aspects of the department including purchasing and payment of invoices.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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