Reports to Front Office Manager Main duties & responsibilities: - Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times; - Responsible for cash accounting (payment of guest bills) - Assist hotel guests with itineraries and or recommendations for dining and activities - Communicate all relevant guest and group activity to proper internal parties - Anticipate Guests’ needs and handle Guests’ complaints - Responsible for night shifts during Night Auditor day off: He / She will cover night shift twice a week - Complete Night Shift checklist: - Ensures that all relevant communications will be processed correctly - Ensures that all Guest details are correctly collected - Run End of Day process and complete all relevant day closure accounting checks - Run daily reports Run monthly reports Requirements: Soft skills: - Effective communication_: he/she communicates clearly and appropriately (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviors to enhance understanding. - Emotional intelligence_: he/she shows the ability to control and express one's emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one's style to the needs of the audience. - Collaboration_: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself. - Drive results:_ he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one's tasks and responsibilities. - Adaptability:_ he/she identifies when a different approach is needed and offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm under pressure - Global perspective:_ he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background. Requirements: - Professional experience preferably at international level in the same role - Demonstrate a passion for attention to detail and excellence - Manage time effectively in order to meet LQA standards requirements - Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher) - Excellent communication skills - Fluent in English and Italian - Possess a courteous and professional telephone manner - Preferred knowledge of LQA and Forbes standards - Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not required role Benefits We offer: - Seasonal Labour contract according to C.C.N.L. Settore Turismo - Complimentary nights worldwide as per Belmond Discovering policy - Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy - Learning & development activities - Career opportunities within Belmond - Complimentary meals on duty - Uniforms dry cleaning - Lodging and residence cleaning for non residents Location: - Italy, Ravello Department: - Front Office & Guest Relations Employment type: - Full-time Experience: - Not Applicable