Job Ref: 10022053 Location: Naples-Italy Category: Advising and Enrollment Type: Full time Evening Program Coordinator UMGC Europe Location: Naples, Italy Overseas Contingent III, (100%) Full-Time FTE, Grade 003 University of Maryland Global Campus (UMGC) Overseas seeks an Evening Program Coordinator. The PC reports to and works with the Site Lead and Assistant Director (AD) in the administration of UMGC programs.It is the job of the PC to ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues. The PC must work effectively with the Regional Director, local military education coordinators and staff, education center personnel, faculty, administrative staff in Germany, and the military community at large. The hours for this position will primarily be in the afternoon and evening. Required duties/activities to be accomplished by the Program Coordinator are listed below: SPECIFIC RESPONSIBILITIES INCLUDE: - Provides facility support to include: opening and closing UMGC Overseas computer lab, building entrances, windows and classrooms; ensure that building rules are adhered to by UMGC Overseas students, that all UMGC Overseas labs/rooms are clean and presentable, and that all supplies are readily available. - Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive - Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities - Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff - Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC - Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation - Provide assistance with processing students' military documentation (i.e. Tuition Assistance vouchers, ID cards, orders, etc.) - Distribute marketing, advertising, and mass media materials at assigned locations when permissible - Assist with base access as needed - Other job-related duties as assigned REQUIRED EDUCATION AND EXPERIENCE: - High school diploma/GED - Background in customer service - Able to work in a fast-paced and complex environment with accurate attention to detail - Possess basic office management and clerical skills - Effective written and verbal communication skills - Good interpersonal skills - Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS) PREFERRED EDUCATION AND EXPERIENCE: - Some college coursework - Applicants with a U.S. valid driver's license All submissions should include a cover letter and resume. The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions. Workplace Accommodations: Benefits Package Highlights: - Generous Time Off: Enjoy between 15 and 25 days of paid vacation time off, depending on your years of service, 15 days of sick leave, 3 personal days, and 11 Federal holidays. Part-Time rates will be prorated based on Full-Time Equivalency.: - Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits. - Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE: CIII Part-time employees working less than 0.5 FTE are not eligible for LTD.: - Retirement Stipend:Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA). -