The IT E-Commerce Front End Process Analyst will join the IT team with the goal of ensuring functional ownership of the front-end components of the eCommerce platform.
The role involves close collaboration with internal and external stakeholders to ensure the proper management of Salesforce Commerce Cloud and CMS-driven digital experiences.
The position supports the evolution of the user experience and the correct functioning of front-end flows, working in coordination with development partners and contributing to the continuous improvement of platform performance in line with business needs and end-customer expectations.
The role can be based at our offices in Milan or Legnano and requires full-time onsite presence.
Key Responsibilities
* Manage front-end eCommerce processes and related systems (CMS, Salesforce Commerce Cloud, Marketing feeds, Social Login).
* Ensure end-to-end consistency between front-end behavior on Salesforce Commerce Cloud and content managed through the CMS.
* Monitor front-end performance and user experience, identifying areas for improvement.
* Support the evolution of the eCommerce platform in collaboration with Business and IT colleagues.
* Support the manager in managing operational relationships with external vendors and partners.
* Ensure integration standards, delivery quality, and roadmap priorities.
* Document processes, flows, and functional solutions.
* Collaborate cross-functionally with IT, Digital, Marketing, and UX teams.
Requirements
* Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, Marketing, Management, or Economics or equivalent.
* Fluent in English language.
* 1–3 years of experience in the e-commerce sector or in fast-paced, performance-driven retail environments.
* Proven knowledge of Salesforce Commerce Cloud front end and CMS; coding experience is considered a plus.
* Understanding of UX principles and the customer journey.
* Basic knowledge of APIs and system integrations
Soft skill
* Strong collaboration and interpersonal skills with internal and external stakeholders.
* Problem-solving mindset, strong team-working attitude, and coordination skills.
* Analytical approach, attention to detail, and results-oriented mindset.
* Agile, innovative, and dynamic mindset, with global vision and customer focus
* Previous experience in consulting companies focused on online business or fashion e-commerce platforms is considered a plus.
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