Key Responsibilities Manage the relationships with the customers, dealing for contracts and managing main claims.
Monitor the Customer Satisfaction in order to propose the actions aimed to increase it.
Monitor the business KPIs and quality services KPIs in order to propose the actions to increase them.
Monitor specific SLA as required by the customers.
Implement the strategy defined by Country After Sales Account Manager.
Ensure the improvement of credit management, in collaboration with Credit Collection Department.
Management experience: preferably in multinational context, with similar dimensions, managing similar activities.
Languages: English and second Language.
Remote work whenever possible, along with providing the necessary technical equipment.
Flexible working hours.
Equal Opportunity EmploymentWe welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status, or social origin.
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