Job Title: Senior Account Manager, Amazon Vendor Services - EU Other Hardlines
This role can be based in any of the main EU corporate offices (London, Manchester, Munich, Berlin, Paris, Madrid, Milan, Luxembourg, Amsterdam).
We are seeking a dynamic and experienced professional to join our EU Other Hardlines team.
In this senior role, you will serve as the EU lead Account Manager for our Amazon Vendor Service (AVS) program and manage one of our biggest and most strategic vendors in EU Other Hardlines, acting as a consultant and influential partner for senior stakeholders to drive long-term growth.
About Amazon Vendor Services
Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex brands on Amazon.
You will have holistic exposure to e-commerce operations at a European level.
Your Key Responsibilities
* Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality) and Availability & Operational Excellence.
* Where possible, scale best practices to total Consumables.
* Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.
* Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience.
* Design and execute business strategies across multiple marketplaces and categories, coordinating large cross-functional teams of account managers and supporting functions.
* Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities.
* Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources.
* As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships.
* Identify new growth opportunities and create customized solutions for scaling across the organization.
* Partner with internal teams (e.g., Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions.
Project Work
* Lead key projects across EU Other Hardlines and the Retail business or AVS organization, owning the project design and strategy, delivering end-to-end results.
About You
* Bachelor's/Master's degree preferably in Business Administration, Finance, Economics, Marketing or a similar program.
* Passionate about Account Management and with minimum 6 years experience of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations or logistics.
* Several years of professional experience in managing a business with P&L responsibilities.
* Ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR and developers.
* Proven track record of delivering results through others in an ambiguous, fast-paced/deadline-driven environment.
* Tenacity to develop ideas independently and thrive in a fast-paced start-up environment.
* Solid social skills to build relationships both internally and externally.
* Previous experience in managing large-scale projects end-to-end with large teams involved.
* Excellent written and verbal communication (English, minimum C1 level).
* Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook).