Customer account manager

For our client we are looking for a Customer Account Manager.

• Act as day-by-day main contact for each Customer, providing timely responses to their needs;
  
• Understand Customer operations and needs, to identify the proper level of service performances to be monitored;
  
• Decide the bestapproach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact;
  
• Influence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives;
  
• Organize periodic visits at Customer, together with the relevant Technical Representative;
  
• Monitor fleet performances and LHD service delivery performances (through a set of defined KPIs), against defined targets;
  
• Define appropriate target performance levels for each Customer (in addition to the ones already formalized through service contracts), based on a detailed assessment of their operations and needs;
  
• Coordinate Service Delivery departments ensuring delivery alignment with Customer expectations and contractual requirements.

• Bachelor/Master degree in Engineering;
  
• At least 8 years’ experience in Aerospace / Automotive sector as Technical Support Engineer within the After Sales Department;
  
• Fluent English.

• Customer orientation;
  
• Availability totravel frequently or stay abroad for a medium/long period;
  
• Ability to workin team.

«I candidati, nel rispetto del D.Lgs. 198/2006, D.Lgs. 215/2003 e D.Lgs. 216/2003, sono invitati a leggere l’informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679). L’offerta è rivolta a candidati di entrambi i sessi, nel rispetto del D.Lgs. 198/2006 e della normativa vigente in materia di pari opportunità. L’azienda promuove un ambiente di lavoro inclusivo e garantisce pari opportunità a tutte le persone, indipendentemente da genere, età, origine, orientamento sessuale o disabilità.»