Front Office Agent – Tenuta di Artimino Melia Collection (Seasonal March‑October)
Job Summary: To manage all activities related to Front Office Department.
Responsibilities
* Check‑in and check‑out guests in a timely, professional manner.
* Process payments according to established procedures.
* Welcome guests, issue room keys, provide information on hotel services.
* Upsell rooms to maximize revenue.
* Accurately process cash and credit card transactions.
* Communicate outstanding guest requests or issues to management.
* Respond appropriately to guest complaints.
* Perform service recovery gestures to ensure satisfaction.
* Collaborate on Guest Experience tasks.
* Perform other duties as assigned.
Qualifications
* Available to work various shifts (mornings, evenings, nights, weekends, holidays).
* Fluent in English (other languages preferred).
* 1‑year experience in fast‑environments, similar front‑office role.
* Passionate about hospitality, strong interpersonal attitude.
* Knowledge of Opera Cloud a plus.
Benefits
* My Meliá Rewards: exclusive loyalty program.
* My Meliá Benefits: flexible compensation, discounts on products & services.
* Excellent discounts through global program for you, family, friends.
* Many development & advancement opportunities within Meliá family.
* Training academy eMelia, learn up to 12 languages.
* Social events focused on diversity & inclusion “We’re Social!”.
* Restaurant Tickets – Meal Vouchers.
Equal Opportunity Statement
At Meliá Hotels International we are committed to equal opportunities for women and men, with a management commitment and policies of Human Resources. We prioritize an inclusive corporate culture, raising awareness to act jointly and globally. We promote equality and diversity, avoiding any discrimination based on disability, race, religion, gender, or age. Diversity and inclusion are essential for our global success. We support sustainable industry growth through a socially responsible team. Motto “Towards a sustainable future, from a responsible present”.
Contact
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