PEmployerland, on behalf of a luxury 5-star hotel in Cortina d'Ampezzo, is looking for a strongBooking Agent. /strong /ppbr/ppstrongRole Overview /strong /ppWe are seeking a detail-oriented and guest-focused Booking Agent to join our esteemed 5-star luxury hotel in the heart of the Dolomites. The ideal candidate will possess exceptional communication skills, a passion for delivering unparalleled guest experiences, and a keen eye for detail. As a Booking Agent, you will be the first point of contact for our guests, ensuring their reservations are handled with the utmost professionalism and care. As this is a new opening, a key responsibility will be the configuration of the property management system. /ppbr/ppstrongKey Responsibilities /strong /pullistrongReservation Management: /strong Handle incoming reservation inquiries via phone, email, and online platforms, providing accurate information on room availability, rates, packages, and amenities. /lilistrongBooking Processing: /strong Accurately input reservation details into the hotel's Property Management System (PMS), ensuring all guest information, preferences, and special requests are correctly recorded. /lilistrongGuest Assistance: /strong Assist guests with modifications, cancellations, and special requests, ensuring a seamless and personalized booking experience. /lilistrongUpselling and Promotion: /strong Identify opportunities to upsell room categories, packages, and hotel services to enhance guest satisfaction and maximize revenue. /lilistrongCommunication: /strong Collaborate with the Front Office, Housekeeping, and Sales departments to coordinate room assignments and special requests, ensuring a cohesive guest experience. /lilistrongProblem Resolution: /strong Address and resolve any issues or discrepancies related to reservations promptly and professionally. /lilistrongReporting: /strong Maintain accurate records of reservation activities and generate reports as needed for management analysis. /li /ulpbr/ppstrongQualifications /strong /pulliPrevious experience in reservations or front office role within a 5 stars luxury hotel /liliProficiency in hotel reservation systems (e.g., Opera PMS) and familiarity with online booking platforms. strongMandatory /strong knowledge of the strongSynXis /strong reservation system. /liliExcellent communication skills in English and Italian; additional languages are a plus. /liliStrong organizational skills and attention to detail. /liliAbility to work flexible hours, including weekends and holidays. /li /ulpbr/ppstrongWhat We Offer /strong /pulliPermanent contract with a competitive salary. /liliExclusive, dynamic, and international working environment. /liliProfessional growth opportunities and continuous training. /liliCompany benefits. /liliMeals and accommodation provided for non-residents. /li /ulpbr/ppemThe selection will take place after reading the information notice according to Art. 13 EU Reg. 679/2016. Please read it on the website /em /p