PSalesforce Business Analyst - Consumer Goods Trade Promotion Management /ppJoin our team as a Salesforce Business Analyst specialized in Consumer Goods and Trade Promotion Management! We operate within Customer Engagement, focusing on developing systems and implementing major IT transformation projects in Customer Relationship Management (CRM), including Marketing Campaigns, Customer Journey, Customer Service, Sales, Post-Sales, Retail Execution, and Trade Promotion Management. /ppWe work in Italy and abroad with leading companies across sectors such as Telecom, Media, Energy Utilities, Manufacturing, Retail, and Fast Moving Consumer Goods in advanced and stimulating technological environments. /ppbYour role : /b /pulliEngage with clients to gather requirements. /liliDraft technical and functional documentation. /liliCollaborate with the development team to implement solutions. /liliSupport clients and the testing team during application testing phases. /li /ulpbIdeal profile : /b /ppAt least 2 years of experience as a Business Analyst in CRM and TPM projects based on Salesforce Consumer Goods platform, including : /pulliRequirements gathering. /liliKnowledge of Salesforce Consumer Goods Cloud and TPM. /liliFamiliarity with main Salesforce clouds (Service Cloud, Sales Cloud, Marketing Cloud). /liliEnd-to-end process management from requirements collection to deployment. /liliDrafting of technical-functional documentation. /li /ulpCertifications in Salesforce such as Business Analyst and Salesforce Consumer Goods are a plus. /pulliAdditional Salesforce certifications like Platform App Builder, Advanced Administrator, Marketing Cloud Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Field Service Consultant are desirable. /liliExperience working in Agile (preferably Scrum) projects. /liliExcellent communication and interpersonal skills, team-oriented attitude. /liliStrong analytical and organizational skills, result-oriented. /liliPositive attitude, initiative, and flexibility. /liliFluent in English, both spoken and written. /li /ulpWe are a Global Top Employer committed to employee well-being, continuous learning, and personalized growth plans. Part of NTT Group, investing over $3.6 billion annually in RD, with offices across Italy in Milan, Rome, Turin, Naples, Bari, and more. /ppuLocations : /u Milan, Rome, Turin, Naples, Bari /ppJ-18808-Ljbffr /p #J-18808-Ljbffr