As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
Customer Project Manager / Engineer (role assigned based on experience and seniority of candidates) - Project Management Department electrical buses
Location – Italy, remote job with 60 / 70% travel
Location is flexible within Italy, remote work from home office & frequent travels within Italian region and production sites.
The Customer Project Manager / Engineer reports to and provides support to the Customer Program Manager - Italy by supporting project activities related to all projects. The position's main duty is to support the Customer Program Manager to ensure the continuity and efficiency of each project from start to finish through clear communication to all internal and external stakeholders.
Key responsibilities :
Act as first contact window for customers assigned, stationed overseas.
Be responsible for visiting customers regularly, understanding customer needs, and following up customer demands until closing.
Responsible for ensuring correct project information exchange flow during the entire product development process from bus technical configuration to customer product delivery.
Lead technical communication with customers ensuring the collection of all customers technical requirements until design review document completion.
Promote the communication and material follow-up of customer-specified products or customer-supplied products.
Organize and plan customer satisfaction surveys and problem feedback follow-up of order delivery and assist the sales team to maintain customer relationship.
Handling of quality and material problems feedback by the body builder & follow-up of production and delivery progress of the cooperation project of the body builder, and handling of abnormalities and risks.
According to request, responsible for Overseas Pre Delivery Inspection (PDI) activity planning, operation and completion. Act as BYD local reference during final delivery phase interacting with customers, local partners and internal BYD organization.
Collect and compile major customer complaints and distribute internally for resolution
Lead the project near the clients from order to delivery and communication during several production stages, Design Review, FAT, PDI and Final Delivery to ensure the smooth delivery of the project.
Support of all projects assigned by Customer Program Manager in the Italian Market.
Daily tasks :
Act as communication point of contact for the customers assigned in the region.
Develop a trusted, collaborative partnership with customers and PDI workshops