Location: Krakow' Lesser Poland' Poland Job ID: R0120048 Date Posted: 2026-02-16 Company Name: HITACHI ENERGY SERVICES SP. Z O.O. Profession (Job Category): Communications &, Corporate Affairs Job Schedule: Tempo pieno Remote: No Job Description: The opportunity Join Hitachi Energy and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy. We are an international pioneering technology leader that is writing the future of world's most asset intensive industries such as energy' utilities and mining solve their biggest challenges' from plant level' regional network scale' to global fleet-wide operations. At Power Grids Technology Center' it's the people that matter most - to us and our customers. Which is why we're always looking to add more talent to our team. To strengthen our customer support team' we are looking for a Multilingual Customer Connect Agent. Many of our customers are from Italy and from countries using Germanic languages and they prefer to interact in their language. Therefore Italian and Germanic language skills are crucial. Reporting to Lubomir Zubrycki' you will work in a collaborative environment. How you'll make an impact - Handling incoming inquiries via e-mails' chat' web-' telephone and other possible channels efficiently with confidence and professionalism (approximately 90% of inquiries are via e-mail) - Be a customer advocate for timely response to issues and for problem resolution and escalation during the whole inquiry life cycle - Able to multitask and maintain an organized work environment - Living Hitachi Energy's core values of safety and integrity' which means taking responsibility for your own actions while caring for your colleagues and the business - Collaborate with other departments and keep a positive relation with them Your background - Multilingual proficiency: Italian and any Germanic language - Good command of English language - Additional lingual proficiency would be a big plus - High focus on customers and their needs - Ability to apply structured and methodic work style during increased pressure to act - Onboarding and Training about Hitachi Energy portfolio will be provided. Some knowledge of Power Grids products and systems would be beneficial - Ability to act solution oriented and to variate different approaches' be flexible and creative team player More about us We pride ourselves on offering a holistic range of competitive benefits to support your financial' physical and mental wellbeing and personal development. We want you to truly thrive with us' in work and out. We can provide more information during the recruitment process. We are committed to full transparency and compliance with all legal requirements' ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed' we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract' you will receive all remaining details of the offer' giving you the time and space to review everything carefully. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.