About The CompanyAt Smartness, we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally.
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You won't just manage accounts — you will drive adoption, optimize operations, and elevate how our clients communicate with their guests. Run sharp, structured check-ins to monitor satisfaction, usage, and overall account health. Spot churn risks and adoption gaps early — and act fast to turn them into growth opportunities.
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Turn data into action. Push feature adoption and help clients get the most out of Smartchat — every feature, every workflow. Deliver targeted training sessions to boost confidence, consistency, and impact.
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Transform fragmented, manual operations into structured, scalable support systems. Help clients shift from reactive firefighting to proactive, performance-driven communication. A relationship-driven Account Manager and a process-oriented Consultant.
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Strong experience in Account Management or Customer Success.
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Experience training and instructing chatbots. You're comfortable diving into usage and performance data and turning insights into concrete action plans. Excellent communication skills in Italian and English (German is a strong plus).
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Experience with CRM tools - HubSpot preferred. Ability to manage multiple accounts and priorities simultaneously without losing focus or quality. The opportunity to join one of the best travel-tech sales teams in Europe.
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A place where your talent can blossom. A place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority. Work with the best software out there to automate repetitive tasks and let you focus on customers and targets.
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Remote working with frequent opportunities to meet up. Competitive salaries and bonuses – as a meritocratic team, we recognize talent and hard work, rewarding them appropriately. Every day, we step out of our comfort zones, fueling rapid growth and learning, even though it might come with its stress.
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Should we feel that this role isn't the right match for you, for the agevolazioni of both parties, we may need to part ways.