Social network you want to login/join with:Senior / Experienced Wholesale A2P SMS Key Account Manager, monzacol-narrow-leftClient:Agile TelecomLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:8172905031473823744337119Job Views:1Posted:08.06.2025Expiry Date:23.07.2025col-wideJob Description:About usAt Agile Telecom, we’re on a mission to deliver reliable, high-quality communications between businesses and their customers, every time.Founded in 2002, Agile Telecom has established itself as a global carrier specializing in Application-to-Person (A2P) SMS messaging, with a reputation for technological reliability, scalability, and 24/7 operability. Since 2015, we have been part of Growens Group, an integrated industrial group active in predictive marketing, mobile messaging, and content creation.We operate as a licensed telecom operator and provide interconnection services to major Mobile Network Operators (MNOs), aggregators, and digital service providers worldwide.Your impactAs a Senior / Experienced Wholesale A2P SMS Key Account Manager, you will play a key role in growing Agile Telecom’s international wholesale business, managing strategic accounts and developing long-term partnerships with carriers, aggregators, CPaaS providers, and OTT platforms.You will be responsible for both the commercial development and the operational health of your accounts, ensuring profitability, service quality, and customer satisfaction in a fast-paced and competitive environment.Some examples of your responsibilitiesManage and grow a portfolio of key wholesale accounts (both buy and sell side) within the A2P SMS marketDevelop new business opportunities with international aggregators and carriersOptimize routing and pricing strategies to maximize margins and meet service level expectationsConduct regular business reviews and performance analyses with partnersNegotiate commercial terms, contracts, and volume commitmentsCoordinate closely with internal departments (technical, legal, billing, finance) to ensure successful delivery and onboardingAttend industry events and represent Agile Telecom at global conferences (e.g., GSMA WAS, Capacity, GCCM)What we offerMake a difference: an agile, high-impact environment where your work mattersOwnership and accountability: full control over your key accountsCareer development: interaction with senior leadership and opportunities for international growthRemote-friendly culture with flexible working hoursGlobal mindset: part of the Growens Group, with operations and clients in Europe and North AmericaWhat we are looking for – Essential Qualifications and Skills3+ years of experience in Wholesale A2P SMS account management or salesEstablished network of contacts across the messaging ecosystem (aggregators, hubs, carriers)Strong understanding of SMS delivery, routing, KPIs, and anti-fraud practicesExcellent negotiation and relationship-building skillsFamiliarity with CRM systems, pricing tools, Google Workspace and Microsoft suiteFluent in English and Italian (written and spoken). Additional languages are a plusHighly motivated, target-oriented, and able to work independentlyWhat we are looking for – Nice to HaveKnowledge of international telecom regulations affecting A2P messaging (e.g., LATAM, India, Middle East)Experience with traffic analysis, spam filtering frameworks, and DLR troubleshootingActive participation in industry forums or associations such as GSMA, MEF, or Capacity MediaLocation: Italy or EUGrowens is an equal opportunity employer and values diversity. We do not discriminate on the basis of ethnicity, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, or any other basis protected by law.
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