Job Description:For more information, visit www.hcltech.comPosition: SAP BASIS HANA Account Manager, PescaraType: Permanent / Full-Time / RemoteCompany: HCLTechLocation: PescaraJob Category: OtherEU work permit required: YesJob Reference: 915024003527291699233711Job Views: 1Posted on: 02.05.2025Expiry Date: 16.06.2025About Us:HCLTech is one of the fastest-growing large tech companies worldwide, with over 225,000 employees across 60 countries, focusing on Digital, Engineering, and Cloud services.Role Responsibilities:Support sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services.Assist in onboarding and transitioning customers to SAP Cloud Services.Coordinate service/project delivery according to scope, budget, and milestones.Support in de-escalations of critical customer issues.Collaborate with SAP teams for incident management and customer support.Participate in customer release and maintenance activities.Assist customers with technical requirements throughout their lifecycle.Implement problem management and continuous improvement initiatives.Coordinate with SAP stakeholders to ensure customer success.Review account status and facilitate transitions based on growth or complexity.Ensure systematic onboarding and training documentation for associates.Conduct delta knowledge transfers and refresher sessions.Qualifications Experience:Minimum 5 years of SAP Basis experience, with expertise in HANA database.Mandatory experience in SAP Upgrade Migration (OS/DB).Experience with SaaS integrations (Ariba, Salesforce, C4S) is a plus.Hands-on experience with cloud platforms (AWS, Azure, GCP).Italian language proficiency at C2 or native level.English proficiency at B2 level or higher.Work Experience:5-6 years in multinational software/IT organizations.At least 5 years of SAP S/4HANA knowledge.2+ years in cloud-related roles.Why Join Us:Work with a diverse global team in a rapidly growing company.Enjoy a virtual-first work environment with flexibility.Opportunities for growth, learning, and career development.Comprehensive benefits and recognition programs.Equality Opportunity:We are committed to equal employment opportunities for all, regardless of race, religion, sex, or other protected categories, in accordance with applicable laws.
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