Overview
Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit. Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers in places without reliable connectivity.
The Amazon Leo business operations team is looking for a Sr. Technical Account Manager to join our Global Enterprise Services organization, supporting our rapidly growing partner ecosystem. You will serve as the primary technical point of contact for our strategic reseller partners, technology solution distributors (TSDs), and systems integrators who deliver Amazon Leo satellite connectivity to end customers across multiple verticals including maritime, energy, enterprise, and transportation.
This is not a sales role; instead, it offers you the opportunity to serve as the technical lead and `voice of the partner` for organizations ranging from regional resellers to Fortune 500 systems integrators. You will provide dedicated technical support and guidance to ensure partners maintain high technical standards in their Amazon Leo service delivery, enabling them to successfully deploy, manage, and support satellite connectivity for their customers.
Your technical acumen and partner-facing skills will enable you to effectively represent Amazon Leo within partner environments, driving discussions with partner technical teams regarding service implementation, integration challenges, support escalations, and technical optimization. You will provide proactive technical guidance to help partners plan and implement solutions using best practices, while keeping their Amazon Leo deployments operationally healthy and resilient.
Key responsibilities
* Serve as primary technical point of contact for strategic partners post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery through partner channels
* Provide proactive technical guidance to partner technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards
* Coordinate engineering support resources and drive technical optimization initiatives across the partner ecosystem
* Manage technical support processes for partner-reported issues, ensuring rapid resolution and maintaining partner confidence in Amazon Leo technical capabilities
* Engage partners and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols
* Develop and refine partner-facing technical collateral, integration guides, and troubleshooting documentation
* Work closely with Partner Success Managers to align technical operations with business objectives while maintaining Amazon Leo\'s high standards for system performance
* Identify opportunities to improve partner technical capabilities through training, certification programs, and technical enablement initiatives
* Coordinate with Customer Delivery Engineers (CDEs) for complex partner integrations requiring custom technical solutions
* Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams
Export Control
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the team
As a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer-facing regional group of experts that serves as the technical execution engine behind all B2B direct and indirect customers. You will work specifically with our partner ecosystem, supporting resellers, TSDs, and systems integrators who deliver Amazon Leo services to end customers.
Qualifications
Basic Qualifications
* 5+ years of design/implementation/operations/consulting with distributed applications experience
* 5+ years of technical engineering experience
Preferred Qualifications
* Experience in a 24x7 operational services or support environment
* Experience in internal enterprise or external customer-facing environment as a technical lead
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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