**Job Description:**
E-commerce Operations Specialist is a role that requires strong organizational skills, attention to detail, and excellent communication abilities.
The ideal candidate will have 1-2 years of experience in operations and logistics, customer service, and preferably in an e-commerce or retail environment.
The main responsibilities include assisting in managing inventory levels, coordinating with the merchandising team, processing customer orders accurately, and resolving shipping, delivery, or returns issues.
Additionally, the candidate will collaborate with the technology team to identify and resolve operational issues related to e-commerce systems and tools, generate operational reports, and analyze data to provide insights for process improvement.
This role requires a degree in business, operations management, logistics, or a related field, and proficiency in using e-commerce platforms and order management systems.
Main Responsibilities:
* Manage inventory levels and coordinate with the merchandising team to ensure product availability and timely order fulfillment;
* Process customer orders accurately and efficiently, ensuring on-time shipment and delivery;
* Coordinate with the logistics team to manage shipping and delivery;
* Monitor order tracking and resolve shipping, delivery, or returns issues;
* Collaborate with the customer service team to address customer inquiries and resolve order-related issues in a timely manner;
* Maintain accurate product data, pricing, and availability on the website and other sales channels;
* Support the implementation of operational processes and workflows to improve efficiency and productivity;
* Collaborate with the technology team to identify and resolve operational issues related to e-commerce systems and tools;
* Generate operational reports and analyze data to provide insights for process improvement;
* Analyze price trends of products available on different platforms;
* Verify prices and competition by browsing online platforms in different countries;
* Share price gaps with stakeholders;
* Prepare monthly reports on online competition to support the business;
Main Requirements:
* Degree in business, operations management, logistics, or a related field;
* 1-2 years of experience in operations and logistics, customer service, and preferably in an e-commerce or retail environment;
* Strong attention to detail and organizational skills to efficiently manage multiple tasks and orders;
* Proficiency in using e-commerce platforms and order management systems;
* Excellent communication and problem-solving abilities, with a customer-centric mindset;
* Familiarity with inventory management and logistics coordination is a plus;
* Fluent in English (both written and spoken).