PbJob Description /b /ppSupervise a technical support team, providing leadership, technical guidance, and strategic direction to ensure efficient resolution of application issues and exceptional customer service. /ppbJob Responsibilities /b /polliPromote Product Services Management department goals by selecting, motivating, and training capable team members. /liliLead the activities of assigned Product Services Management team members by communicating and providing guidance toward achieving department objectives. /liliUtilize current technology to gather, store, disseminate, and analyze information to make strategic decisions. /liliUse quantitative and qualitative data from internal and external sources to produce dashboards, metrics, or insights and identify trends or anomalies. /liliCollaborate with development teams to design business intelligence solutions. /liliImplement initiatives to minimize external threats or competition and capitalize on opportunity markets. /liliParticipate in strategic planning; present insights to leadership and provide recommendations for future actions. /liliPerform related duties as required. All responsibilities noted here are considered essential functions under the Americans with Disabilities Act. /li /olpbPreferred Skills /b /pulliDeep understanding of mobile and web applications /liliStrong analytical and problem-solving skills, advanced troubleshooting skills /liliFamiliarity with APIs and networking concepts (TCP/IP, DNS, firewalls) /liliKnowledge of operating systems (iOS, Android, Windows, macOS) /liliKnowledge of devices (smartphones, tablets, desktops) /liliExperience with ticketing systems /liliProven ability to manage and motivate a team /liliAbility to prioritize multiple tasks /liliExperience managing technical incidents /liliAbility to establish KPIs and monitor team performance /liliAbility to develop and implement policies and procedures /liliExcellent communication skills /liliAbility to make timely, informed decisions /liliStrong commitment to customer service /liliAdaptability to changing technology and business needs /liliExperience with HIPAA regulations /liliFamiliarity with pharmacy workflows and prescription fulfillment /liliProven track record of achieving business objectives /liliAbility to work independently and in a team in a fast-paced environment /liliUnderstanding of SDLC and Agile methodologies /li /ulpbJob Qualifications /b /pulliBachelor's Degree or equivalent experience /lili6-8 years industry experience in technical support (preferred) /lili2-5 years leadership and IT experience required /li /ulpTravel may be required for business needs. /ppMay require on-call after hours support. The position offers flexible 8-hour shifts between 7 AM and 7 PM, including potential weekends and holidays. /ppAdditional Salary Details: The listed salary range is a potential base compensation, subject to factors such as location, experience, education, and internal policies. /ppJ-18808-Ljbffr /p #J-18808-Ljbffr