Founded in 1960 in the UK, REED has grown continuously and become a leading brand both in the UK and the international arena. Today REED has 350 offices with more than 3.000 employees and is providing services across 20 specialist sectors.
We work closely with experienced and qualified professionals across a wide range of industry sectors, delivering bespoke recruitment solutions on a variety of roles for mid and senior level.
As Reed, we are seeking a detail-oriented and service‑driven Key Account Manager (Sales Back Office & Customer Care) for our client operating in the Packaging and Container Manufacturing sector, for their facility located in the Milan area.
This position serves as a central point of coordination for customer communication, order accuracy, logistics follow-up, and service performance. It requires a service-oriented, patient, and detail-focused professional with strong communication abilities and a commercial mindset suited for long-term relationship management.
Qualifications
* 2–5 years of experience in sales support, commercial back office, customer service or key account management,
* Experience in working with demanding clients, ideally in pharma, packaging or manufacturing environments,
* Strong customer focus with excellent organizational, communication and follow‑up skills,
* Fluent in English, both written and verbally,
* Residing in or willing to relocate to the Milan area.
Requirements
* Serve as the main contact point for existing customers, ensuring timely, accurate and high-quality service,
* Collaborate with production, logistics, technical and QA teams to resolve requests and maintain customer satisfaction,
* Ensure timely responses to inquiries and monitor logistics processes, deliveries and JIT shipments,
* Work in close alignment with the Business Development Manager on shared accounts,
* Manage daily customer operations including order entry, documentation, quotations and general communication,
* Conduct scheduled client visits and support customer meetings, audits or qualification activities,
* Participate in industry events, exhibitions and customer meetings when needed.